Here are some frequently asked questions from landlords

How much is it going to cost me to let my property?

There are a few costs involved in letting your property:

Estate agent commission – The commission fees are payable once a tenant enters an agreement on your property. The charge is a percentage of the agreed rental price and VAT. Your estate agent will make you aware of fees you’ll incur in your preliminary meeting.  

Energy Performance Certificate – You must have commissioned an EPC before your property can go on be rented out. This will need to be made available to your tenants no more than 28 days later from when your property is marketed. We can organise your EPC – Energy Performance Certificate, just get in touch with your local branch to sort this out or call us on 01304 626 444.

Inventory and check-in report – This should be organised before your tenant(s) move in. We can organise this on your behalf. 

Who will conduct viewings on my property and when will they be?

We will accompany all viewings on your property during our opening hours. We aim to give you as much availability to conduct viewings as possible. Our opening hours are 08:00-18:00 Monday to Friday, 08:00-17:30 on Saturdays and 10:00-16:00 on Sundays, so we are flexible for viewings that suit you. 

Do I need to be present for all the viewings?

So long as you have granted us access to your property your presence is not required. We accompany all viewings and it is worth knowing that potential buyers usually feel more relaxed if the owner is not present.

How much is the tenant’s deposit?

The tenant’s deposit can be up to a maximum of five weeks' rent, paid at the start of the tenancy. It should be registered with a tenancy deposit protection scheme within 30 days. 

We also offer on some rental properties a Flatfair deposit option which is equivalent to one week's rent. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further information. 

Who is responsible for organising the inventory and how much will it cost me?

We are able to organise your inventory and the cost depends on the size of the property that you are looking to let.

When will I receive rent payments from my tenant?

You will be paid your rent in full before the tenancy commences when you are dealing with a short let. For a long term let you will receive your rent on the date it is due each month, this is typically the date the tenant moved in.

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