I've been working in the lettings industry since 2002 having been approached by Christian Miles and Stuart Barr, they had recently acquired an Estate Agency which had a property management portfolio and asked me to run the lettings company as Director of Lettings. We began operating out of Herne Bay for around 18 months and then by January 2004 we opened our lettings department in Ramsgate. At that time we managed 150 properties, with the growth of the buy-to-let market and the Miles & Brand I am proud to say that we now manage 2,000 properties.

Miles & Barr are a member of ARLA (Association of Residential Letting Agents) and in 2014 I passed my exams to achieve the Level Four in ARLA Level Four one of only around 100 people who have this qualification throughout the UK. The qualification is important for me as it means that landlords and tenants can be sure they are getting advice and information from someone who is very versed in all areas of the Lettings business. One of my senior colleagues has also achieved this level with many others achieving Level Three.

Writing and delivering training for our new starters in the lettings is something I take great pride in, it is important for all of our staff to be at a good a understanding of the industry. We make sure all of our staff are proactive and market driven, with a clear customer focus, having all these qualities ensures the level of customer service they provide is second to none. This is one of the main things I love about working with and heading up the Miles & Barr lettings team, our professionalism is key and it's great to see our staff portray these values.

In my spare time I'm a family man who enjoys golf. I have three children who keep me busy with their own activities.