31 Jan 2020
Miles & Barr receive Feefo Platinum Trusted Service Award 2020
We are delighted to announce we have received Feefo’s Platinum Trusted Service Award.
The award, dubbed by Feefo as an ‘independent seal of excellence that recognises businesses for delivering exceptional experiences’ is a testament to the hard work by the teams across the Miles & Barr business.
Feefo’s Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award.
A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Steph Heasman, Director of Customer Success at Feefo, commented: "The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
"This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
"Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it."