15 Jul 2021

Miles & Barr Continues to implement Covid-19 Operational guidelines

With Covid-19 still prevalent in society, we have decided to continue to follow Covid-19 guidelines to ensure we prioritise and protect the wellbeing and safety of our clients and employees

Our approach to conducting business under Covid-19 has always placed the safety of our customers, clients and staff at the heart of what we do. We ask that you book a timed appointment if planning to visit one of our offices and you wear a face covering, unless medically exempt. Our offices are open and if you would like to visit one of them, we encourage to you book an appointment before doing so. We have hand sanitiser provision on-site and ask that you kindly use it as you enter and depart.

Appointments at properties are available with our staff observing our company guidelines and we are also encouraging clients to follow social distancing and hygiene measures. We will explain our protocols at the time of booking a viewing or valuation and will ask that you kindly follow these.

Whilst our offices are open, some of our team are also working remotely. Our risk assessments, contingency plans and protocols are well thought through, our staff are trained, and our IT and communications systems are designed to be flexible to meet the latest guidelines.

As always, we are here to help and provide advice.

We are confident that our experience and professionalism will help you make the move you seek.

Visiting our offices.

Our offices are open and walk-in visits are possible, but we encourage you to arrange an appointment before meeting with a member of our team. Where possible please wear a face covering when entering and departing our offices, we have screens in place if you wish to remove your mask when seated speaking with a colleague. We also have hand sanitiser provision, which we ask that you kindly use.

To book an appointment please contact staff from your local branch here!

I would like to view a property for sale or for rent, how will this work?

Many of our properties are now available with online/video viewings, however, if you have narrowed down your search to a couple of properties that you would really like to view in person and you are in a strong position to proceed then we can arrange a viewing within the following guidelines:

If it is your property that is being viewed:

  • Everyone entering your home will be encouraged to wear a face covering.
  • Please make us aware if anyone in your household shows symptoms, has tested positive for Covid-19 or have been asked to self-isolate following contact with track and trace.
  • Where possible, please clean and sanitise surfaces such as bannisters, door handles, light switches prior to the appointment.
  • We suggest opening internal doors throughout the property to reduce the need for surface contact.
  • If possible, please open windows to ventilate the property before the visit - weather permitting!
  • On arrival, we will sanitise our hands, as well as encouraging those viewing your home to apply sanitiser as well

If you are viewing a property: 

  • Please make us aware if anyone in your household shows symptoms or is tested positive for Covid-19, or have been asked to self-isolate following contact with track and trace.
  • We encourage you to wear a face covering when inside a property and please bring appropriate PPE with you.
  • We suggest that the number of people viewing a property is kept to those within your household.
  • We will seek to maintain social distancing during the viewing.
  • If we are accompanying you to the viewing, we will meet you outside the property before entering.
  • We encourage you to apply hand sanitiser before entering the property and again when you leave.
  • Where possible, please try to minimise contact with surfaces as much as possible during the visit.
  • We advise that viewings take approximately 15 minutes. 

I would like my property valued; how can this be done safely during Covid-19?

We can arrange either a virtual, physical or a hybrid valuation, observing a range a Covid-19 measures. If you would like to book a valuation, please click here

How we will carry out a physical valuation:

We will visit your property to carry out a short walk through whilst   maintaining social distancing.

  • Please make us aware if anyone in your household becomes unwell or shows symptoms of Coronavirus prior to the appointment, or if anyone has been asked to self-isolate via track and trace.
  • Where possible, please clean and sanitise surfaces such as bannisters,door handles, light switches prior to the appointment.
  • We suggest opening internal doors throughout the property to reduce the need for surface contact.
  • If possible, please open windows to ventilate the property prior to the visit - weather permitting!
  • On arrival, we will sanitise our hands before entering and will apply a face covering.
  • Throughout the visit, we will try to maintain social distancing and we will make every effort not to touch any surfaces.
  • We aim to complete a walkthrough of your property promptly to generate a valuation. If you agree to and are happy for us to remain in your property, we will go through your valuation price and service options. 

Alternatively,

If you’d prefer to keep in-person contact to a minimum we will follow up our physical valuation with either a video or telephone call. On the call, we will provide afulland thoroughvaluationofyourproperty.

Can I still speak to a Mortgage Advisor or get financial advice?

Miles & Barr Financial Services offers virtual and telephone call meetings and are on hand to help with all is all enquires. By adapting our services to a digital approach, it means we are here to provide advice when you need us. 

You can contact your local branch here to arrange a meeting or you are welcome to call us on our freephone number 0800 870 88 22

I am a Tenant and need to speak to your Property Management Team.

  • If you are a Tenant, you can find more information here, including how to report maintenance issues.

I am a Landlord, who can I speak to regarding my property or to discuss renting a new property?

  • If you are a Landlord, then you can speak to our Property Management team who will be able to discuss either current properties you let through us or if you have queries regarding a new let then they are ready and waiting to take your call.

  • If you would like us to value your property, then please familiarise yourself with the guidance above which explains how we will be conducting valuations above at this current time. 

  • You can find more information here