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Our staff:

Our offices typically have more staff than other estate agents which enables us to offer the best possible service.More importantly this also gives us the resources to be able to deal with more property buyers, arrange more viewings and be available whenever we are needed. This means we do not miss a single opportunity on behalf of our clients. We open early every day for a focused morning meeting matching buyers to our vendors' homes and our weekend opening hours allow us to make the most of the high levels of out of town buyers viewing properties on Saturdays and Sundays. There are no real tricks with estate agency, quite simply, using an agent with the most staff and the most resources will ultimately give you the best opportunity of selling your home and for the highest possible price.

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Our values:

We are a local independent estate agency that opened in 1999. As owners of the company we still live locally and work day-to-day within our business. Our hands on approach means that everyone working within the company shares our belief in strong customer care. With offices across East Kent we have a close-knit network which enables us to offer the best possible service to all of our clients. As well as being a local business, our Relocation Contract means we offer national coverage, providing our customers with the best of both worlds. This means Miles & Barr are small enough to care but big enough to deliver.

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Extensive online coverage:

We subscribe to all of the leading property websites, as well as further extensive coverage through many other sites that include our own and the Relocation Agent Network website. Each site attracts its own fanbase; Rightmove being the nation’s favourite, Zoopla the popular choice for London buyers and Prime Location attracting interest at the upper end of the market. By subscribing to all of these sites we promote our properties to the widest possible audience, making sure our clients have the best chance of reaching their ‘magic buyer’.

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Local advertising:

We still strongly believe in newspaper advertising, with high levels of enquiries received every week from our unrivalled local coverage. With online advertising growing at a rapid rate over recent years, agents have sought to cut back on additional expensive newspaper costs and advise clients they do not need to be in the newspapers anymore. At Miles & Barr we find the opposite to be true, with many of our local residents still heavily relying on their local newspaper as a way to search for property. Whatever your belief, by having your property advertised both locally and on the web, you get the best possible exposure for your home.

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Free professional photography:

The advertising of your property would count for nothing unless you have stunning photography to showcase your home to its maximum potential. With this in mind we now offer professional photography for all of our clients instructing us to sell their home. High quality photography is so crucial to selling properties that we pay for this ourselves, making us one of the few agents to offer this as standard and completely free of charge. A good photographer can dramatically increase the appeal of your property, which is vital when competing against the vast amount of properties being advertised both online and in the paper. Using internal and external shots of the highest quality, while remaining realistic, allows buyers to make decisions on properties without being misled, therefore increasing your chances of more viewings from the right buyers.

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Relocation Contract:

We have been awarded the Relocation Contract for the area! We are proud to be the sole representative locally having been identified as the leading independent estate agent, based not only on our ability to sell property, but also on our customer care. Quite simply, this is the biggest thing to happen to our company! With over 650 offices nationwide, but more importantly in excess of 50 offices outside London, we receive exclusive referrals of buyers moving to the area. With East Kent now proving to be a hotbed for London buyers in particular, either relocating their families to the area or buying second homes by the sea, we have an exclusive opportunity to promote your home to the perfect captive audience. These buyers are often moving from more expensive areas, helping us to achieve higher prices in our location.

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Location information:

Location information is an innovative area guide that is unique to your property and the surrounding area. Created through a bespoke software system, the resulting ‘premium brochure’ features 40 pages of buyer-relevant information which includes details on education, transport, health, local services and facilities. Each brochure is generated as an e-magazine and published within the property sections on the internet. The guide has proved highly popular with property buyers moving into the area by supplying them with a variety of information that they wouldn’t previously have easy access to. We provide the brochure free of charge to aid in the marketing of your property when instructing us to sell your home.

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Our service:

Often it is the little things, day-to-day, that agents can become complacent with, but we know that it is these little things that can make a real difference to your moving experience. Customer service is at the heart of our business and one of the reasons we are so particular about our staff recruitment is to ensure we have the right people to share our values. Whether you have moved numerous times or are selling your first home, we understand everyone will have their own particular expectations. Our aim is to exceed yours to ensure that you not only enjoy your moving experience, but become a client for life and are happy to recommend us to your friends and family.

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Save time & money:

Whether you are just selling your home or looking to buy another, there are a number of additional services we are able to provide for all of our clients. With access to thousands of mortgage schemes and exclusive rates through various lenders our fully qualified mortgage specialists are well placed to get you the most competitive rates available. Our hand-picked conveyancing services help to ensure your moving experience runs smoothly and the ‘no sale, no fee’ arrangement has proved very popular with both our vendors and buyers. Should you be looking to let or rent a property, then our property management team can assist you with anything you need. With everything ‘under one roof’ we aim to provide a seamless transition between departments to suit all of your needs.

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Discreet marketing:

Discreet marketing has essentially been developed for two key groups of clients; people that have a need for complete discretion and people who, given the right set of circumstances, would consider moving but do not wish to be pressured. With our discreet marketing option we are able to tailor things to your specific needs and understand that protecting our clients from any pressure or costs is vital. Our experienced staff will discuss with you any concerns you may have and more importantly, make sure potential property buyers are aware of them from the outset so that everyone knows what your wishes are before you can move. This low pressure approach to marketing property has become a highly popular option for many of our clients.