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- Written by Abin
- Category: Uncategorised
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Sellers Guide Title:
Introduction & Definition of a Complaint
Miles & Barr aim to provide all its customers with a high standard of service and we will endeavour to respond to any enquiry or complaint with efficiency, courtesy and fairness.
A complaint is defined as any contact made by a customer or potential customer with Miles & Barr, the purpose of which is to express dissatisfaction.
How to Register a Complaint
Customers should make their complaint either verbally or in writing to the Manager of the Office to which the complaint relates.
All written complaints will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of the investigation will be sent to the customer within 15 working days.
Information on Further Appeals
If a customer is unhappy with the way in which their complaint has been handled in the first instance, then they should write to:
Mr Simon Thompson
Miles & Barr
Letting Agents
44-46 Queen Street,
Ramsgate,
Kent, CT11 9EFAn acknowledgement will be sent to the customer within three working days of receipt. Simon Thompson will then aim to provide a full written response to the customer within 15 working days.
Following correspondence with Simon Thompson, should the matter still not be resolved the customer can refer the matter to the Office of the Ombudsman for Estate Agents. Contact details are provided below. The Ombudsman must be contacted within 12 months of Miles & Barr’s final view.
The Property Ombudsman Milford House 43-55 Milford Street SALISBURY Wiltshire SP1 2BP
- Link text: Contact us
- Links: /contact-us
Sales Complaints Procedure
Introduction & Definition of a Complaint
Miles & Barr aim to provide all its customers with a high standard of service and we will endeavour to respond to any enquiry or complaint with efficiency, courtesy and fairness.
A complaint is defined as any contact made by a customer or potential customer with Miles & Barr, the purpose of which is to express dissatisfaction.
How to Register a Complaint
Customers should make their complaint either verbally or in writing to the Manager of the Office to which the complaint relates.
All written complaints will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of the investigation will be sent to the customer within 15 working days.
Information on Further Appeals
If a customer is unhappy with the way in which their complaint has been handled in the first instance, then they should write to:
Rob Sabin
Director
Miles & Barr
1 The Links
Herne Bay
Kent CT6 7GQ
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
An acknowledgement will be sent to the customer within three working days of receipt. Rob Sabin will then aim to provide a full written response to the customer within 15 working days.
Following correspondence with Rob Sabin, should the matter still not be resolved the customer can refer the matter to The Property Ombudsman (TPO). Contact details are provided below. TPO must be contacted within 12 months of Miles & Barr’s final view.
The Property Ombudsman
Milford House
43-55 Milford Street
SALISBURY
Wiltshire SP1 2BP
T: 01722 335 458
W : www.tpos.co.uk
Lettings Complaints Procedure
Introduction & Definition of a Complaint
Miles & Barr aim to provide all its customers with a high standard of service and we will endeavour to respond to any enquiry or complaint with efficiency, courtesy and fairness.
A complaint is defined as any contact made by a customer or potential customer with Miles & Barr, the purpose of which is to express dissatisfaction.
How to Register a Complaint
Customers should make their complaint either verbally or in writing to the Manager of the Office to which the complaint relates.
All written complaints will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of the investigation will be sent to the customer within 15 working days.
Information on Further Appeals
If a customer is unhappy with the way in which their complaint has been handled in the first instance, then they should write to:
Mr Simon Thompson
Miles & Barr
Letting Agents
44-46 Queen Street,
Ramsgate,
Kent, CT11 9EF
An acknowledgement will be sent to the customer within three working days of receipt. Simon Thompson will then aim to provide a full written response to the customer within 15 working days.
Following correspondence with Simon Thompson, should the matter still not be resolved the customer can refer the matter to the Office of the Ombudsman for Estate Agents. Contact details are provided below. The Ombudsman must be contacted within 12 months of Miles & Barr’s final view.
The Property Ombudsman
Milford House
43-55 Milford Street
SALISBURY Wiltshire SP1 2BP
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- Written by Prasanth
- Category: Uncategorised
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description One:
REFERRAL SERVICE PROVIDERS:
Financial Services
We recommend sellers and/or potential buyers use the service of Finamply Mortgages Limited. However, no referral commission is paid to Miles & Barr for these referrals.
Identification Checks
Should a purchaser(s) have an offer accepted on a property marketed by Miles & Barr, they will need to undertake an identification check. This is done to meet our obligation under Anti Money Laundering Regulations (AML) and is a legal requirement. We use a specialist third party service to verify your identity. The cost of these checks is £60 inc VAT per purchase, which is paid in advance, when an offer is agreed and prior to a sales memorandum being issued. This charge is non-refundable under any circumstances.
Conveyancing
We recommend sellers and/or potential buyers use the services of our preferred solicitors. We receive referral commission per legal completion when a client instructs one of our recommended solicitors to handle the conveyancing process on their behalf. This is included within the solicitors quote prior to instruction and is not added to the solicitor’s fees. The same conveyancing cost (or more) would be charged should a client go directly to either of our recommended solicitors.
Miles & Barr Mover Essentials have a referral arrangement with our recommended law firms, and we receive a referral fee from them for referring the transaction. You do not have to pay that fee, nor are you asked to pay any additional sums because of this referral.
Surveys
We recommend sellers and/or potential buyers use the services of Eastburn Massey Surveyors. Should you decide to use the services of Eastburn Massey you should know that we would expect to receive a £75.00 referral fee for recommending them to you.
Energy Performance Certificates
We recommend sellers and/or potential buyers use the services of HIVE Energy Performance Certificates Limited. Should you decide to use the services of HIVE we would expect to receive a £10 referral fee for each EPC conducted for recommending them to you.
You are not under any obligation to use the services of any of the recommended providers, though should you accept our recommendation the provider is expected to pay us the corresponding Referral Fee. The Referral Fee is separate from your obligation to pay our own fees or commission.
- Link text: Contact Us
- Links: contact-us
Referral Fee Disclosure
In Compliance with the Consumer Protection from Unfair Trading Regulations 2008 Miles & Barr Limited must disclose to clients (both sellers & buyers) the receipt of fees we receive, including referral fees, within the Estate Agency sector.
As well as a vendor’s obligation to pay our commission or fees we may also receive a commission, payment, fee, or other reward or other benefit (known as a Referral Fee) from ancillary service providers for recommending their services to our clients. These referral fees also apply to buyers.
Miles & Barr Limited (which includes Miles & Barr (Folkestone) Limited, and Miles & Barr (Birchington) Limited), refer business to both internal and external companies, a full disclosure is set out below;
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- Written by karthik
- Category: Uncategorised
“At Miles & Barr we really do value people, not just property. We aim to put integrity, professionalism, expert knowledge and communication at the core of everything we do. This combined with our friendly and supportive colleagues makes for a great Customer Experience.”
We are always listening and really value your feedback. Once submitted and if requested, one of our Miles & Barr Customer Experience team members will be in touch with 2 working days.