Estate Agent of the Year 2007
“To be judged by our peers and win Estate Agent of the Year and Best Website of the Year means everything to us, this with our Kent Company of the Year award makes us all very, very proud” -
Christian Miles
Best Estate Agent of the Year – Judges’ Report
Every facet of Miles & Barr exudes quality and commitment to being the best both now and in
the future – from their distinctive offices which include an adjoining coffee bar, to impressive use
of technology and the web. Excellent staff retention, first class training and a structured career
development path for each and every member of staff is illustrated by the fact that six out of their
eight branch managers have worked up through the ranks.
Miles & Barr’s attention to customer care
and continuing contact becomes almost ‘after sales service’ while quarterly reviews for every team
member, personally carried out by the Director, breed a team spirit and willingness to win. Charity and
community focus is exemplary and the amount of staff participation is also impressive. The hands-on
commitment and enthusiasm of all Directors is transmitted throughout this first class estate agency and
the judges believe they are deserved winners in what was a very large and closely contested category.
Best Technology & Website of the Year – Judges’ Report
It is refreshing and exciting to see what Miles & Barr have done with their new website and the
technology in their offices. Rather than get caught up in all the ‘interesting innovations’ currently in the
market place, their philosophy is clear: does what we are doing benefit our customer and community?
The answer on all accounts is emphatically “yes”. Navigation, information and presentation are
designed to be engaging and all about the task of buying, selling and renting. This, supported with
the marketing campaigns available online, creates a user-friendly experience that, most importantly, is
highly visited. Users can access all relevant services offered by Miles & Barr without feeling that the site
is there to sell extra products and the property presentation on the site is the clearest in the category -
their downloadable property pack a great example of how to bridge the “digital divide” with customers.
Although there are exciting technologies available that haven’t been utilised, the Miles & Barr team have
clearly evaluated what will give them an advantage over their competitors AND be important to their
customers at the same time. By being leading edge in terms of technology, creating an I.T. literate, but
not dependent, team and keeping in line with current and future customer needs, Miles & Barr have
achieved an outstanding proposition and are deserving winners of this award
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